Your IT is running – around the clock
Proactive IT monitoring, fast support and predictable maintenance with clear SLAs. We keep servers, cloud and applications stable, secure and available – so that your business does not stand still.
When it stands, the business stands
Disruptions, vulnerabilities and forgotten updates take time, money and trust – and usually only stand out when it is too late. Managed services turn that around: we detect problems before you notice them and fix them before they hurt.
What we monitor and look after
Take a look at everything that keeps your business running – vendor-neutral, from infrastructure to application.
Server and Infrastructure
On-premise and virtual servers, network and storage – an eye on utilization, health and availability.
Cloud (Azure, AWS, GCP)
Resources, costs and availability of your cloud workloads – incl. FinOps warnings.
Applications
Your web, desktop and individual software – performance, error rates and logs.
Databases
Performance, storage, backups and replication of your databases – before it gets tight.
APIs and Interfaces
Accessibility and response times of your integrations and third-party systems.
Security and Backups
Security events, patch stand and tested, recoverable backups.
Service levels that grow with
From pure monitoring to 24/7 all-round operation – You only pay what you need. Which level fits, we find together.
Monitoring
- 24/7 Proactive Monitoring & Alerting
- Health & Performance Dashboards
- Monthly Status Report
- Recommendations for optimization
Managed
- Everything from Monitoring
- Incident Management and Support
- Updates, patches and maintenance
- Backup Checks & Small Changes
Enterprise 24/7
- Everything from Managed
- 24/7 call and on-call
- Individual SLAs & Priorities
- Dedicated contact person
This is how we react in an emergency
A clear, practiced process – so that a disturbance does not become a standstill.
IdentificationMonitoring automatically sounds the alarm – often in front of the user.
AnalysisTriage & root cause analysis by our experts.
RemovalFix, workaround or rollback – fast and safe.
ReportsTransparent report and measures against repetition.
What you have
Availability and reaction times depend on the agreed service level (SLA) and the application case.