Managed Services

Your IT is running – around the clock

Proactive IT monitoring, fast support and predictable maintenance with clear SLAs. We keep servers, cloud and applications stable, secure and available – so that your business does not stand still.

Book a consultationView service levels
24/7 monitoringPermanent contact personClear SLAs
System statusLive live
Web serverOperational
Cloud (Azure)Operational
API gatewayOperational
DatabaseHigh load
Uptime 30 days99,97%

When it stands, the business stands

Disruptions, vulnerabilities and forgotten updates take time, money and trust – and usually only stand out when it is too late. Managed services turn that around: we detect problems before you notice them and fix them before they hurt.

What we monitor and look after

Take a look at everything that keeps your business running – vendor-neutral, from infrastructure to application.

Server and Infrastructure

On-premise and virtual servers, network and storage – an eye on utilization, health and availability.

Cloud (Azure, AWS, GCP)

Resources, costs and availability of your cloud workloads – incl. FinOps warnings.

Applications

Your web, desktop and individual software – performance, error rates and logs.

Databases

Performance, storage, backups and replication of your databases – before it gets tight.

APIs and Interfaces

Accessibility and response times of your integrations and third-party systems.

Security and Backups

Security events, patch stand and tested, recoverable backups.

What belongs to it – and what does not

So that before the first conversation it is clear what we are talking about. This demarcation saves both sides time.

That's what we do
  • Servers, virtual machines, network and storage
  • Cloud workloads in Azure, AWS and Google Cloud
  • Professional and individual applications, also built by third parties
  • Databases, APIs and interfaces to third-party systems
  • Security Events, Patch Stand and Checked Backups
We do not accept that
  • Helpdesk for end users in their workplaces
  • Procurement and exchange of hardware
  • Licensing Trade and Microsoft 365 Facility as a Product
  • On-site service for printers, telephony and peripherals

In short, we operate the systems on which your business runs – not the workplaces of your employees. For end-user care and hardware, a classic system house is the right address, and we work smoothly with the one you already have. Why we are not a system house

Service levels that grow with

From pure monitoring to 24/7 all-round operation – You only pay what you need. Which level fits, we find together.

Monitoring

Visibility and early warning
Reaction: next working day
  • 24/7 Proactive Monitoring & Alerting
  • Health & Performance Dashboards
  • Monthly Status Report
  • Recommendations for optimization

Requests

Popular

Managed

Monitoring + active operation
Response: < 4 hours (business hours)
  • Everything from Monitoring
  • Incident Management and Support
  • Updates, patches and maintenance
  • Backup Checks & Small Changes

Popular – requests

Enterprise 24/7

Maximum availability
Reaction: < 1 hour, around the clock
  • Everything from Managed
  • 24/7 call and on-call
  • Individual SLAs & Priorities
  • Dedicated contact person

Requests

This is how we react in an emergency

A clear, practiced process – so that a disturbance does not become a standstill.

1

IdentificationMonitoring automatically sounds the alarm – often in front of the user.

2

AnalysisTriage & root cause analysis by our experts.

3

RemovalFix, workaround or rollback – fast and safe.

4

ReportsTransparent report and measures against repetition.

What you have

99,9%
Availability as a destination depending on the SLA
24/7
Monitoring – also at night & at weekends
<1Hour
Enterprise response time
1
permanent contact instead of hotline lottery
Monitoring & operational tools we work with
GrafanaPrometheusZabbixAzure MonitorDatadogElastic / ELKPagerDutyUptime Kuma

Availability and reaction times depend on the agreed service level (SLA) and the application case.

How to take over existing systems

They don't have to rebuild anything so we can take over. We get into what is there – without anyone on the first day being responsible for something they do not yet know. For companies from the region, we describe the procedure more concretely on the page to Managed Services in Stuttgart.

1
Inventory
We look at what is there: systems, versions, existing monitoring, known vulnerabilities and who is responsible for what today.
usually 1–2 dates
2
Setting up monitoring
We attach the systems to our monitoring, define thresholds and determine what is an alarm and what is only an indication.
runs parallel
3
Parallel operation
A phase in which it is observed rather than intervened. It shows which alarms are really relevant and grinds out false alarms.
usually a few weeks
4
Transition to normal operation
Only then does the agreed SLA apply. You get the permanent contact person, the escalation path and the first monthly report.
permanently thereafter

What determines the price

Managed services are billed as monthly lump sums. How high it is depends on six factors – the reaction time is the strongest.

Number and type of systems
A single application server behaves differently than a distributed cloud environment with multiple databases and interfaces.
Desired reaction time
The jump from “next working day” to “under one hour, around the clock” means on-call – this is the biggest single cost driver.
Service hours
Business hours, extended hours or 24/7 including weekends and holidays.
State of initial position
Systems with current patch status and clean documentation are cheaper to operate than those that need to be cleaned up first.
Scope of active intervention
Pure monitoring with alerting costs less than active operation with updates, changes and incident management.
Obligations to provide evidence
Where auditability, documented approvals or special data protection requirements apply, the effort for logging and reports increases.

We only give reliable figures after the inventory. A house number in advance would either be too high to be taken seriously, or too low to keep it.

Frequent questions about managed services

Managed Services means: We take over the ongoing operation of your IT – monitoring, support, maintenance and updates – at clearly defined services and reaction times (SLA). They have a permanent contact instead of distributed responsibilities.

Monitoring is the proactive monitoring of your systems including alarming. Support is the active intervention in the event of disruptions and requests. In our higher stages, both are combined.

Yes. We take over existing infrastructure, cloud environments and applications – after a short inventory.

An SLA (Service Level Agreement) stipulates availability and response times – from “next working day” to “under 1 hour, 24/7” in the enterprise level.

Yes. We work GDPR compliant, on-premise or in your cloud, with verified backups and traceable access.

Then you get everything necessary for a change: accesses, monitoring configuration, documentation and the history of the incidents. We deliberately do not install anything that makes it difficult to change providers. We keep the usual notice periods short enough that they are not pressure.

No, and we do not ask for it. We work with the lowest possible rights, which are necessary for the agreed services, via traceable and logged access. Which accesses these are concrete, we keep in writing before the first of them is set up.

Then comes the agreed escalation path, and the incident goes into the monthly report, including the question of why the surveillance did not record it. Such cases give rise to new test rules. A monitoring that is never adjusted is worthless after one year.

Related benefits

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Stop firefighting operations

In the free initial consultation, we check your systems and find the right service level – for peace of mind in IT operations.

Book a consultation